Students of SCMS Cochin School of Business recently had the opportunity to listen to and interact with Mr. Anil Joseph, Vice President of Sutherland, Global Services. It was one of the Industry Institute Interface (III) sessions that SCMS hosts at every regular interval, in the benefit of its students. These sessions offer a fantastic opportunity for aspiring managers to learn from the experiences of experts in the business. And, Mr. Joseph’s talks that focussed on two important topics – Careers in the ITES Industry and Secrets of leadership – hit the nail on its head for participants.
The venue was buzzing with anticipation on the big day – students were very excited to hear from a man who has made a name for himself in Information Technology. Sutherland, Global Services was established in 1986 and has been global providers of business process and technology management services. It is one of the largest independent BPOs in the world with 40 operation centres across various states. So, it was interesting for students to hear and learn from Mr. Joseph, who talked about his company and professional experiences.
To begin with, Mr. Joseph shared his company’s vision: “We aim to help clients maximize their customer lifetime value and increase competitive advantage. It’s not just about cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization, as well as maximizing customer satisfaction.” With this vision, it is not surprising that the company, with clients in various sectors including media and telecommunication, retail, and technology among others, is set to become a million dollar enterprise in the next 15 months.
Mr. Joseph also shed light on his company’s capabilities in front office, back office, and knowledge services, which gives its customers the cutting edge advantage. According to him, what sets Sutherland, Global Services apart from its competitors is the fact that the company safeguards its customers’ data and offers value to them. By talking about his company, Mr. Joseph drilled home the importance of setting high standards for oneself when catering to clients. He then talked to students about opportunities that lay ahead of them and offered advice on taking on these challenges in the future.
For those interested in making a career in ITES industry, he said, “There are several avenues ahead of you in HR, Finance, Operations, Marketing, Project Management, Information Security and Infrastructure Management.” But, he emphasized on the importance of trust, which Mr. Joseph believes is the most abused word in companies. “The success of Sutherland lies in winning customers’ trust. We have taken several measures not allowing USBs, pen, paper in certain areas to protect information. That’s how we have won the trust of our customers.”
SCMS Cochin has always strived to mould future leaders in the institute. Hence, it was quite poignant that Mr. Joseph shared insights into the minds of leaders and the questions that haunt them. “What does an employee want, what does a shareholder want and what does a business want; they are the three important questions leaders often face,” he stated. As the session drew to a close, Mr. Joseph also shared his success mantra with the students. “Be adaptable, communicate effectively, have a vision, set achievable but challenging goals and importantly, make sure customers see quality of your work.” These are the words of wisdom that he shared as the session concluded amidst a huge round of applause.